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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Richard Guerin

July 23, 2026

5  out of  5
rating by Richard Guerin
"Alex with statefarm is amazing if you are a entrepreneur you need business insurance alex works hard to get you the best rates possible. Call him and let him work for you."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on John B Lam’s team. "
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Angela Bichel

July 22, 2026

5  out of  5
rating by Angela Bichel
"John was very helpful in getting my insurance lower than what I was paying. Very happy."
We responded:
"Thank you, Angela for your review and business! Happy we were able to help you save money on your insurance in Arizona. "
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Vanessa Mason

July 22, 2026

5  out of  5
rating by Vanessa Mason
"I’m a SWF with 1 car I rarely drive because I’m remote. Progressive increased my rate $100 to $300/month this last renewal which is, insane. I went back to USAA;, which was previously the more expensive one, but they now have policies based on how much you drive But that was still 250 to 320 range depending on mileage. So I plugged my name into one of those sites on the Internet that searches for you, which was a huge mistake because everyone and their mother was calling me from companies I’ve never heard of. One day I accidentally picked up the phone and it happened to be State Farm, So I figured why not. I never usually go direct agents because I like the flexibility of building my own policies online I used to sell insurance back in the day so I already know what I’m looking for Never really saw a benefit. OMFG. They quoted me 125 a month that’s with lower deductibles and higher liability limits. Seriously?? I was ecstatic and mad at the same time for not looking into this sooner. I cannot recommend them enough. They were so nice and even called a month or 2 in to make sure all was good and if I had any questions. Just like the jingle “like a good neighbor” Just get a quote, it’s worth it. If they can’t beat your rate OK, but if they can?? You can’t afford not to find out."
We responded:
"Vanessa, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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johnny phan

July 21, 2026

5  out of  5
rating by johnny phan
"Candice and John were great setting me up. Provided very clear instructions and provided the best products for optimal savings. Highly recommended."
We responded:
"Thank you, Johnny for your review! Glad we were able to help you set up your auto insurance and protecting your family. Glad we were able to save you money. Thank you for your recommendation! "
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Rich Bush

July 20, 2026

5  out of  5
rating by Rich Bush
"John was very helpful right from the beginning. He listened to what I needed and found a product that was great at a great price point very easy to deal with. I’m glad I found them."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on John B Lam’s team. "
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M K

July 19, 2026

5  out of  5
rating by M K
"Very professional"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Diamond Bar insurance team. "
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Darrell Bervin

July 17, 2026

5  out of  5
rating by Darrell Bervin
"Very good experience with State Farm . The knowledgeable agent guided me through the process and everything went smoothly. The best part is I got great coverage at a great rate from State Farm. Thank-You John L.!"
We responded:
"Thank you Darrell for your review and trust in John Lam State Farm Agency! Glad we were able to get you great coverage and savings!"
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Valerie Richardson

July 16, 2026

5  out of  5
rating by Valerie Richardson
"Great Customer Service that is why I chose State Farm Ins. For the rate, patient if I have any concerns they will adress it to make sure that I'am satify and understand which I appreciate."
We responded:
"Valerie, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Diamond Bar. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent John B Lam and Team "
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Heidee Cross

July 16, 2026

5  out of  5
rating by Heidee Cross
"Absolutely the best customer service! They always take care of us!"
We responded:
"Thank you, Heidee for your review!! We always love taking care of you and your family in Arizona! "
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Selina Acosta

July 15, 2026

5  out of  5
rating by Selina Acosta
"Great service!!! Amazing staff! Candace, Selina, Kelly, Alex, Brandon, Chris are all amazing team that helped me out at John Lam’s agency!!! Would definitely recommend as agents!"
We responded:
"Thank you for the amazing review, Selina! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Cecily Lemons

July 15, 2026

5  out of  5
rating by Cecily Lemons
"John was super kind and very thorough answering all our questions. He is very professional and very patient, as I asked him to explain each of the policies. He listened to us when I told him what was important to my husband and I. We look forward to being part of the State Farm family. We appreciate all the time John Lam spent with us. Enjoy and stay safe.
Art & Cecily M."
We responded:
"Thank you, Arti and Cecily for your review and business. Welcome to our family and we’re looking forward to helping you with all your insurance needs. Finding the right insurance company and Agency can be difficult and we’re glad that you chose us. We’re here to help all of our customers in California, Arizona Nevada, Oregon."
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Ronnys A

July 14, 2026

5  out of  5
rating by Ronnys A
"Alex siempre a estado ayudando al 100%, siempre explicando y tratando de que todos estemos bien."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Diamond Bar. Glad we were able to help you with your life insurance for your family in Arizona! "
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Donna Hernandez

July 14, 2026

5  out of  5
rating by Donna Hernandez
"Very satisfied with John and Chris. Been with State Farm for many years. Wouldn't go to any other insurance company."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Jesse Martinez

July 14, 2026

5  out of  5
rating by Jesse Martinez
"So I was shopping around for a quote on my two vehicles and I had asked my friend and she referred me to an agent called John Lam. He was so polite and kind. He helped me bundle both of my vehicles and since I reside inside of an apartment. He added renters insurance onto my policy. He did a remarkable job with my policy. I'm satisfied."
We responded:
"Thank you for taking the time to leave such a great review, Jesse. We strive for excellence in all things insurance and are grateful customer referrals and for your positive feedback. "
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mary crenshaw

July 10, 2026

5  out of  5
rating by mary crenshaw
"Very helpful with insurance questions and very responsive."
We responded:
"Thank you for your review! We are thrilled to hear you had a wonderful experience with State Farm Agent John B Lam’s Team here in Diamond Bar . "
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Charles Zeng

July 10, 2026

5  out of  5
rating by Charles Zeng
"Best agent in the hood!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent John B Lam’s Team! We deeply appreciate your kind words here in Diamond Bar . You’re the best! "
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Ken Alt

July 8, 2026

5  out of  5
rating by Ken Alt
"Alex was super helpful with my insurance policy renewal."
We responded:
"Thank you for taking the time to leave such a great review, Ken. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Don Odren

July 7, 2026

5  out of  5
rating by Don Odren
"A big thank you to John B Lam and his agents! They have been great to work with! Everyone on the staff has been very friendly and easy to work with! Also my rates have been very good! I give this agency a 5 star rating as they have been great to me! I like the fact that they reach out to me and make sure I'm a satisfied customer! Thank you again to the John B Lam State Farm Agency!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions"
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Carmen Pimentel

July 7, 2026

5  out of  5
rating by Carmen Pimentel
"Really respectful and responsive. It makes the entire process more efficient which many other companies lack. I'm so happy to say that Chris made it a lot easier for me which I appreciate a lot."
We responded:
"Thank you for the 5-star review, Carmen! Here on State Farm Agent John B Lam’s Team, we are proud to serve our community and appreciate your recognition. "
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Hamed Anwari

July 3, 2026

5  out of  5
rating by Hamed Anwari
"We have been with State Farm with John Lam for over 15 years and been a nothing but great customer service. Whenever we switch a car or need of a new policy they’re on it. Thank you State Farm and John Lam!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent John B Lam’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Luis Pages

June 20, 2026

5  out of  5
rating by Luis Pages
"Candice made buying insurance the easiest experience ever!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us to know that you had such a wonderful experience with Candice here at John Lam State Farm Agency!! "
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justin torres

June 19, 2026

5  out of  5
rating by justin torres
"Great services highly recommended!"
We responded:
"Thank you for the fantastic review, Justin! We are always here to help with you with all your insurance needs. "
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Arminda Alamillo

June 18, 2026

5  out of  5
rating by Arminda Alamillo
"La mejor y mas grata experiencia de comprar un seguro de auto por telefono en espanol Alex... me atendio con mucha cortesia y prontitud. GRACIAS"
We responded:
"Gracias Arminda por tu negocio y revisión. ¡Bienvenido a nuestra familia de la agencia de seguros!

Thank you Arminda for your business and review. Welcome to our insurance agency family!!

"
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Lisa Garcia

June 16, 2026

5  out of  5
rating by Lisa Garcia
"I had a very good experience at State Farm with Alex. He was very professional and helped me with everything I needed to do."
We responded:
"Thank you for providing us a review about the service you received from Alex. We take pride in being very professional and he was able to help you with all your insurance needs. Welcome to our family."
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forest treecare

June 15, 2026

5  out of  5
rating by forest treecare
"Excellent work"
We responded:
"Thank you Sixto for your review and loyalty! We look forward to seeing your tree trimming business continue to thrive!! "